Frequently asked questions
Are Lab Grown Diamonds real?
Yes! A common misconception is that Lab Grown Diamonds only look like Natural Diamonds, but are actually something different. In reality, Lab Grown Diamonds are 100% identical to Natural Diamonds in every way other than how they were made. All growing diamonds in a lab does is speed up the natural process.
How long does it take to receive my ring?
The designing and crafting stage for custom rings through the Ring Studio will ordinarily take around 2-3 weeks. After that, the ring will be sent out using standard shipping 3-5 day shipping.
Why are your prices lower than traditional jewelry stores?
Traditional "brick and mortar" stores include massive markups to afford the costs associated with having a store front. At Sims Diamonds, we cut out the middle man and work directly with the manufacturers and work mainly with Lab Grown Diamonds to keep your costs as low as possible.
What if I still prefer to have a Natural Diamond?
We understand some people do still prefer Natural Diamonds, and that is perfectly fine! We can offer all of our rings with a Natural Diamond if you prefer. Additionally, any Lab Grown Diamond with the tag HPHT on it is made the same as a Natural Diamond, just much faster. Some have described it as "God's recipe", extreme heat and pressure. It is the best of both worlds: the origin of a Natural Diamond in a shorter time frame, and the low costs of a Lab Grown Diamond.
What if I am looking for a specific ring design that I don't see listed?
We are always willing to work with a unique design that we don't have listed. If you want a custom design, fill out your information on the Contact Page and we will reach out to start the design process within 1-2 business days.
Do you do any jewelry other than rings?
Yes we can make all kinds of jewelry! Reach out through the Contact Page and we will reach out to start the design process within 1-2 business days.
Where do you ship to?
We will deliver anywhere in the USA.
What is your return policy?
We believe in the quality of our products and know you will love our rings. That said, sometimes seeing the ring in person may be different from seeing it online. Rest assured, we will take care of you! We give a 30 day return period from the day of delivery, with a 10% restocking fee deducted from the total refund amount. Please reach out to darrell@simsdiamonds.com for all return inquiries and we will reach out within 1-2 business days.
Why are the items currently in stock more expensive?
The items currently available are ready to ship at a moments notice or meet in person if you are near the Charlotte, NC area without needing to wait the standard 2-3 week crafting period. This immediacy will increase the cost. Think about it like paying extra for expedited shipping.
Where is your physical store located?
As of now, we are an online exclusive store. We are located near Charlotte, North Carolina. That said, we will occasionally meet you in person if you are local and want to see an item that we have in stock in person before you purchase. You can schedule a meeting by filling out your information in the Contact Us page and we will reach out within 1-2 business days.